The Costs of Washing Machine Service in Kenya (Ksh)
Note: Prices are estimates based on current market rates in Kenya (2025) and may vary by location, brand, complexity, and service provider. Always request detailed quotes before proceeding with services. Prices in remote areas may be 20-50% higher due to transportation costs.
INSTALLATION SERVICES
Service Type
Cost Range (Ksh)
Details
Basic Installation
1,500 – 2,500
Standard connection to water & electricity
Complex Installation
3,000 – 5,000
Includes plumbing modifications, electrical work
Semi-Automatic Installation
1,200 – 2,000
Simpler setup, basic connections
Fully Automatic Installation
2,000 – 3,500
Advanced setup with all features
Built-in Installation
4,000 – 7,000
Custom fitting, cabinet modifications
Relocation/Reinstallation
1,000 – 2,000
Moving machine to new location
REPAIR & MAINTENANCE SERVICES
Service Category
Cost Range (Ksh)
Service Details
Diagnostic/Inspection
500 – 1,000
Problem identification & assessment
Minor Repairs
1,500 – 3,000
Filter cleaning, belt adjustment, simple fixes
Major Repairs
3,500 – 8,000
Motor repair, pump replacement, control board
Drum Repair
5,000 – 12,000
Bearing replacement, drum alignment
Electronic Repairs
2,500 – 6,000
Control panel, display, circuit boards
Water System Repairs
2,000 – 5,000
Pump, valves, hoses, drainage issues
Door/Lock Repairs
1,500 – 4,000
Door seal, lock mechanism, hinges
Preventive Maintenance
1,000 – 2,500
Cleaning, inspection, tune-up
Emergency Call-out
2,000 – 3,500
Same-day/urgent service (additional fee)
SPARE PARTS PRICES
MOTOR & DRIVE COMPONENTS
Part
Price Range (Ksh)
Brand Variations
Wash Motor
8,000 – 25,000
Generic: 8,000-12,000; Branded: 15,000-25,000
Spin Motor
6,000 – 18,000
Semi-auto: 6,000-10,000; Full-auto: 12,000-18,000
Drive Belt
800 – 2,500
Standard: 800-1,500; Heavy-duty: 1,500-2,500
Motor Capacitor
1,200 – 3,000
5-15μF range, varies by motor size
Gearbox
12,000 – 35,000
Complete assembly with motor
WATER SYSTEM COMPONENTS
Part
Price Range (Ksh)
Notes
Water Pump
3,500 – 8,000
Drain pump assembly
Water Inlet Valve
2,000 – 4,500
Single/dual inlet variations
Water Level Sensor
1,500 – 3,500
Pressure switch type
Hoses (Set)
1,000 – 2,500
Inlet/outlet hoses
Water Filter
500 – 1,500
Inlet water filter
Solenoid Valve
1,800 – 4,000
Water control valve
DRUM & MECHANICAL PARTS
Part
Price Range (Ksh)
Complexity
Drum Bearings (Set)
4,000 – 12,000
Includes seals, labor-intensive
Agitator
3,000 – 8,000
Top-loading machines
Drum Spider/Cross
8,000 – 20,000
Critical structural component
Suspension Springs
1,500 – 4,000
Set of 2-4 springs
Shock Absorbers
2,500 – 6,000
Front-loading machines
Door Seal/Gasket
3,500 – 8,000
Front-loader door seal
CONTROL & ELECTRICAL
Part
Price Range (Ksh)
Technology Level
Control Board/PCB
6,000 – 18,000
Basic: 6,000-10,000; Advanced: 12,000-18,000
Display Panel
4,000 – 12,000
LCD/LED displays
Door Lock Assembly
2,500 – 6,000
Electronic door lock
Pressure Switch
1,200 – 3,000
Water level control
Timer (Mechanical)
2,000 – 5,000
Semi-automatic machines
Wiring Harness
1,500 – 4,000
Complete electrical connections
FILTERS & CONSUMABLES
Part
Price Range (Ksh)
Replacement Frequency
Lint Filter
400 – 1,200
Every 6-12 months
Water Filter Cartridge
600 – 1,800
Every 3-6 months
Detergent Dispenser
1,500 – 3,500
As needed
Rubber Seals (Various)
300 – 1,500
As needed
Screws & Hardware Kit
200 – 800
Maintenance kit
SERVICE CALL CHARGES
Service Area
Call-out Fee (Ksh)
Travel Charges
Nairobi CBD
1,000 – 1,500
Included
Nairobi Suburbs
1,200 – 2,000
Distance-based
Kiambu/Thika
1,500 – 2,500
+500 for remote areas
Machakos/Kajiado
2,000 – 3,000
+1,000 for remote areas
Other Counties
2,500+
Negotiable
BRAND-SPECIFIC PRICING
Brand Category
Parts Premium
Service Premium
Availability
Premium Brands
+30-50%
+20-30%
Good
(Samsung, LG, Bosch)
Mid-Range Brands
Standard
Standard
Excellent
(Hisense, TCL, Ramtons)
Budget Brands
-10-20%
Standard
Variable
(Generic, Local assembly)
WARRANTY & GUARANTEES
Service Type
Warranty Period
Coverage
New Installation
3-6 months
Installation defects
Repair Services
1-3 months
Specific repair work
Genuine Parts
6-12 months
Part replacement
Generic Parts
1-6 months
Limited warranty
Preventive Maintenance
1 month
Service quality
ADDITIONAL COSTS
Service
Cost (Ksh)
When Applied
Weekend Service
+500 – 1,000
Saturdays/Sundays
After-hours Service
+1,000 – 2,000
After 6 PM
Repeat Visit
500 – 1,000
Within 30 days
Parts Transport
300 – 800
Special delivery
Cleaning Service
1,000 – 2,500
Deep cleaning/descaling
COST-SAVING TIPS
Regular Maintenance: Ksh 1,000-2,500 annually can prevent Ksh 5,000+ repairs
Genuine Parts: May cost 20-30% more but last 2-3x longer
Bulk Repairs: Combining multiple issues can reduce call-out fees
Off-Peak Service: Weekday appointments often 10-20% cheaper
Preventive Care: Regular filter cleaning extends part life significantly
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