ACHI
SYSTEMS
Ecobank Kenya Opening & Closing Hours
| Day | Branch Hours | ATM Access |
|---|---|---|
| Monday | 8:30 AM – 4:00 PM | 24 hours |
| Tuesday | 8:30 AM – 4:00 PM | 24 hours |
| Wednesday | 8:30 AM – 4:00 PM | 24 hours |
| Thursday | 8:30 AM – 4:00 PM | 24 hours |
| Friday | 8:30 AM – 4:00 PM | 24 hours |
| Saturday | Closed | 24 hours |
| Sunday | Closed | 24 hours |
Note: Standard branch counter hours apply to most locations, including Ecobank Towers in Nairobi. Hours may vary slightly by branch or during holidays/public events. ATMs and digital channels operate 24/7. Always confirm with the specific branch via the Ecobank locator or by calling 0709 573 000.
Ecobank Kenya, part of the leading pan-African Ecobank Group, offers reliable banking services across the country through a network of branches, ATMs, and Xpress Points. With a strong focus on digital innovation, the bank emphasizes convenient access beyond traditional hours.
Physical branches primarily serve customers during standard business hours, Monday to Friday. This allows staff to handle in-person transactions like account openings, loan applications, cash deposits/withdrawals, and advisory services. Branches typically close for lunch briefly in some locations, but core operations run continuously within the listed window.
ATMs remain accessible round-the-clock, enabling cardholders to withdraw cash, check balances, transfer funds, and perform other basic services anytime. This supports Kenya’s growing cashless economy and busy urban lifestyles in cities like Nairobi and Mombasa.
Ecobank heavily promotes digital alternatives for non-branch needs. The Ecobank Mobile App and *335# USSD platform provide 24/7 access to transfers, bill payments, airtime purchases, balance inquiries, and more—no branch visit required. Ecobank Online internet banking offers secure desktop access for detailed account management.
During peak seasons or holidays, branch hours may adjust (e.g., extended or reduced), with digital channels staying fully available. The bank communicates changes via social media, website, and SMS alerts.
This hybrid model—limited branch hours combined with unrestricted digital/ATM access—helps Ecobank Kenya deliver efficient, inclusive banking. Customers enjoy flexibility while branches focus on complex needs during operating times.
