Credit Bank Opening & Closing Hours

Credit Bank Opening & Closing Hours

Credit Bank PLC, a licensed commercial bank in Kenya regulated by the Central Bank of Kenya, maintains standard branch operating hours across its network. These hours apply to most branches, though minor variations may exist by location or for specific services.

Credit Bank operates approximately 17 branches nationwide, concentrated in major urban areas like Nairobi, Mombasa, and others. Customers can use the bank’s branch locator tool on the official website (creditbank.co.ke) to confirm exact details for a specific branch, as some may adjust Saturday hours or offer limited services.

Standard weekday operations from 8:30 AM to 4:00 PM allow ample time for in-person transactions such as account openings, deposits, withdrawals, loan applications, and forex services. Saturday morning hours cater to customers unavailable during weekdays, focusing on essential banking needs.

Branches remain closed on Sundays and all public holidays to comply with Kenyan banking regulations and staff rest requirements. On public holidays, digital channels—including mobile banking, internet banking via the eHub platform, USSD codes, and ATMs—remain accessible 24/7 for non-branch-dependent services like balance checks, transfers, and bill payments.

Credit Bank emphasizes digital innovation alongside physical branches. Customers are encouraged to use online platforms or agency banking to reduce branch visits, especially during peak periods. For urgent assistance outside hours, contact customer service at customerservice@creditbank.co.ke or +254 70 907 2000.

Always verify hours directly with the branch or via the official site, as occasional changes may occur due to local conditions or regulatory updates. This schedule supports efficient banking while promoting work-life balance for staff and customers alike