KCB Bank Branches in Busia, Locations and Contacts
Kenya Commercial Bank (KCB) stands as one of East Africa’s leading financial institutions, with a robust network spanning across the region. KCB Bank has the highest number of branches across East Africa, with over 250 branches and in Kenya we have 192 branches which can be easily located. In Busia County, KCB maintains a strategic presence through multiple branches that serve the diverse banking needs of the local community, cross-border traders, and businesses operating in this economically vibrant region.
Busia County, located along Kenya’s western border with Uganda, serves as a crucial trade corridor between the two countries. The county’s strategic position makes it a hub for cross-border commerce, agriculture, and small-scale enterprises. Understanding the importance of this region, KCB has established well-positioned branches to facilitate seamless banking services for both local residents and international traders.
Currently, KCB bank has a total of three branches in the whole of Busia county. These branches are mainly located in various towns within Busia county. They Include KCB Malaba branch, KCB Busia Branch and KCB Port Victoria Branch. Each branch offers comprehensive banking services including account opening, loans, foreign exchange services, mobile banking, and business banking solutions.
KCB Busia Branch
KCB Busia Branch serves as the main banking hub in Busia town, strategically positioned to serve the central business district and surrounding residential areas. The branch caters to a diverse clientele including small and medium enterprises, individual customers, and cross-border traders who require efficient banking services for their daily operations.
Location: Rainbow House, Along Busia – Uganda Road, Busia, this branch is easily accessible and well-positioned to serve customers from both sides of the border. The branch offers a full range of banking services including current and savings accounts, loan facilities, foreign exchange services, and digital banking solutions.
| Detail | Information |
|---|---|
| Location/Address | Rainbow House, Along Busia – Uganda Road, Busia |
| Phone Contact | 055-22471 |
| busia@kcb.co.ke | |
| Postal Address | P.O. Box 50400, Busia |
| Opening Hours | Monday – Friday: 8:30 AM – 4:00 PM |
| Saturday Hours | 8:30 AM – 12:00 PM |
| Sunday | Closed |
KCB Malaba Branch
KCB Malaba Branch is strategically located in Malaba town, one of the busiest border points between Kenya and Uganda. This branch primarily serves the needs of cross-border traders, transporters, and local businesses engaged in import-export activities. The branch’s proximity to the border makes it an essential banking facility for those involved in international trade.
The Malaba branch specializes in foreign exchange services, trade finance, and facilitates smooth financial transactions for customers engaged in cross-border commerce. The branch also serves local farmers, small businesses, and residents of Malaba and surrounding areas.
| Detail | Information |
|---|---|
| Location/Address | Malaba Town, Near Malaba Border Post |
| Phone Contact | 055-22XXX (Contact main branch for specific number) |
| malaba@kcb.co.ke | |
| Postal Address | P.O. Box XXX, Malaba |
| Opening Hours | Monday – Friday: 8:30 AM – 4:00 PM |
| Saturday Hours | 8:30 AM – 12:00 PM |
| Sunday | Closed |
KCB Port Victoria Branch
KCB Port Victoria Branch serves the fishing community and businesses around Port Victoria, located on the shores of Lake Victoria. This branch caters to the unique banking needs of the fishing industry, including fishermen, fish traders, boat operators, and related businesses in the marine economy.
The branch provides specialized services for the fishing community, including seasonal loan products that align with fishing cycles, group lending for fishing cooperatives, and mobile banking services that reach remote fishing communities around the lake.
| Detail | Information |
|---|---|
| Location/Address | Port Victoria Town, Busia County |
| Phone Contact | 055-22XXX (Contact main branch for specific number) |
| portvictoria@kcb.co.ke | |
| Postal Address | P.O. Box XXX, Port Victoria |
| Opening Hours | Monday – Friday: 8:30 AM – 4:00 PM |
| Saturday Hours | 8:30 AM – 12:00 PM |
| Sunday | Closed |
Additional Support Services
For customers who need immediate assistance outside branch hours or have general inquiries about KCB services, the bank provides multiple contact channels. Talk to us today – Email: contactcentre@kcb.co.ke;Tel: +254 (711) 087001; Tel: +254 (732) 187001; Tel: +254 (20) 2287000; SMS: 22522
KCB also offers extensive digital banking services through KCB Mobile Banking app, internet banking, and agent banking services that extend banking access to remote areas within Busia County. These digital channels complement the physical branch network, ensuring customers can access banking services 24/7.
The bank continues to invest in technology and infrastructure improvements to enhance customer experience across all its Busia branches. With ATMs, mobile banking agents, and digital platforms, KCB ensures that banking services remain accessible and convenient for all customers in Busia County, supporting the region’s economic growth and development aspirations.
For the most up-to-date information on specific services, new products, or changes in operating hours, customers are encouraged to contact their preferred branch directly or visit the official KCB website at ke.kcbgroup.com.
