Overview of Imperial Appliances Services
Imperial Appliances (imperialappliances.co.ke) is a leading provider of appliance repair, installation, and maintenance services in Kenya, with a strong presence in Nairobi and Mombasa. Their extensive service portfolio, from washing machine repairs to catering and security solutions, caters to both residential and commercial clients. With a commitment to quality, transparency, and customer satisfaction, Imperial Appliances continues to be a trusted partner for keeping homes and businesses running smoothly. For inquiries or service requests, visit their website or contact their team directly.
Imperial Appliances, accessible via imperialappliances.co.ke, is a Nairobi-based company specializing in comprehensive repair, maintenance, and installation services for a wide range of home and office appliances across Kenya. Operating primarily in Nairobi and Mombasa, with additional coverage in regions like Nakuru, Eldoret, Kisumu, Thika, and Kiambu, the company has built a reputation for reliable, professional, and customer-focused solutions since starting its washing machine repair services in 2015. Below is an in-depth look at what Imperial Appliances does, based on their offerings and ethos.
Core Services
1. Appliance Repair
Imperial Appliances is a trusted provider of repair services for a variety of household and commercial appliances. Their technicians handle both electrical and electronic appliances, ensuring quick and effective solutions to restore functionality. Key appliances they service include:
- Washing Machines and Washer Dryers: Offering repairs for all brands and models, they address common issues like motor failures, drainage problems, or electrical faults. Their focus on laundry equipment underscores their commitment to maintaining household hygiene.
- Refrigerators and Freezers: Services include fixing cooling issues, compressor failures, and thermostat malfunctions, ensuring food safety and appliance longevity.
- Cookers and Ovens: They repair electric and gas cookers, ovens, and hobs, tackling issues like faulty burners, temperature inconsistencies, or ignition problems.
- Dishwashers: Imperial Appliances restores dishwashers to optimal performance, addressing water flow, pump, or heating element issues.
- Microwave Ovens: They provide specialized repairs for microwave malfunctions, such as turntable failures or magnetron issues.
- Televisions: Services cover screen issues, audio problems, and software glitches for various TV brands.
- Water Dispensers and Purifiers: They maintain and repair reverse osmosis (RO) systems, UV, and UF purifiers, ensuring access to clean drinking water.
- Tumble Dryers, Computers, Laptops, and Other Electronics: From dryers to IT equipment, their technicians are equipped to handle diverse repair needs.
Their repair process is transparent, with clear communication about diagnosis costs, necessary parts, labor charges, and whether an appliance is worth repairing. Customers can book services online or call their dedicated line at 0722554435 for prompt deployment of technicians, often located near client neighborhoods for faster response times.
2. Installation and Maintenance
Beyond repairs, Imperial Appliances offers professional installation and routine maintenance to extend the lifespan of appliances. This includes:
- Aerial and Satellite Installation: They provide setup for DStv and other satellite television systems, enhancing home entertainment experiences.
- Public Address (PA) Systems: Services include installation, setup, and repair of PA systems for events, ensuring clear communication for crowd management or promotional activities.
- Water Purifiers and Dispensers: They install RO systems and maintain water dispensers to ensure consistent access to safe drinking water.
- Cold Rooms and Gym Equipment: For commercial clients, they handle cold room installations and repairs, as well as gym equipment maintenance.
Regular maintenance services help prevent major breakdowns, with technicians performing inspections, lubrication, and adjustments as needed.
3. Additional Home and Business Services
Imperial Appliances goes beyond appliance-specific services, offering a broad portfolio to cater to home and business needs. These include:
- Cleaning Services: Commercial and residential cleaning, including office, apartment, carpet, mattress, floor, swimming pool, and water tank cleaning. They also provide specialized move-in cleaning and hotel/hospital cleaning services.
- Catering Services: They offer wedding, corporate, social event, and private chef catering, with options like buffet, self-service, or sit-down arrangements in Nairobi, Kiambu, and Machakos.
- Pest Control and Fumigation: Services to eliminate bed bugs, bees, and other pests, ensuring safe and hygienic environments.
- Security Services: Including bodyguard services, CCTV, biometric security, and electric fence installations.
- Handyman and Technical Services: Covering plumbing, painting, electrical work, carpentry, flooring, and roof repairs.
- Specialized Services: Such as borehole drilling, dog training/grooming, locksmith services, interior design, waste removal, and exhauster services.
These services are coordinated through their administrative offices in Westlands, Nairobi, and Bamburi, Mombasa, ensuring efficient support and technician deployment.
Commitment to Quality and Customer Satisfaction
Imperial Appliances emphasizes honesty, friendliness, and promptness, a ethos unchanged since their inception. They are trusted by hundreds of customers weekly and collaborate with leading manufacturers to provide genuine spare parts and high-quality repairs. Their technicians are experienced, and their support staff ensures seamless coordination. The company offers a transparent pricing model and guarantees customer satisfaction, often repairing appliances on-site to minimize downtime.
Coverage and Accessibility
Based in Westlands, Nairobi, and Mombasa Town, Imperial Appliances has strategically placed technicians across various neighborhoods, such as Lavington, Kileleshwa, Langata, Karen, and Embakasi, ensuring rapid response times. They serve both urban and peri-urban areas, including Machakos, Nakuru, and Eldoret, making their services widely accessible. Customers can reach them via their website, phone (0722554435 or 0722466901), or visit their service center at MPAKA Plaza, Westlands, open Monday to Saturday from 8:30 AM to 5:30 PM.
Why Choose Imperial Appliances?
- Expertise: Skilled technicians with years of experience across diverse appliances and services.
- Reliability: Partnerships with top manufacturers and use of genuine parts ensure lasting repairs.
- Convenience: Online booking, rapid technician deployment, and extensive service coverage.
- Versatility: A one-stop shop for appliance repairs, installations, and additional home/business services.
- Customer-Centric: Transparent pricing, prompt service, and a focus on hygiene and functionality.
Source: Information compiled from imperialappliances.co.ke
