Rafiki Microfinance Bank Opening & Closing Hours

Rafiki Microfinance Bank is a deposit-taking microfinance institution in Kenya dedicated to providing accessible financial services to individuals and small businesses that may be underserved by traditional commercial banks. With a mission focused on financial inclusion, Rafiki serves entrepreneurs, small traders, and everyday Kenyans seeking banking services tailored to their needs.

During weekdays, Rafiki Microfinance Bank branches open at 8:00 AM, offering exceptionally early access compared to most commercial banks. This early opening time is particularly beneficial for small business owners, market traders, and entrepreneurs who need to conduct banking before opening their businesses or starting their daily activities. Branches remain operational until 5:00 PM from Monday through Friday, providing an extensive nine-hour daily window for customer service.

The extended weekday hours reflect Rafiki’s commitment to serving customers whose schedules may not align with traditional banking hours. Small business owners can visit before their shops open, during mid-day breaks, or after closing their businesses for the day. This flexibility is crucial for entrepreneurs who cannot easily leave their businesses during typical banking hours and appreciate the extended availability.

Rafiki Microfinance Bank also operates on Saturdays, recognizing that many of its customers work throughout the week and particularly value weekend banking access. Saturday hours run from 8:00 AM until 1:00 PM, offering a substantial five-hour window for weekend banking. This extended Saturday service surpasses what many commercial banks offer, demonstrating Rafiki’s understanding of its customer base’s needs.

Rafiki Microfinance Bank branches are closed on Sundays. This weekly closure allows for necessary system maintenance, staff rest, and operational preparations. However, as a microfinance institution serving active entrepreneurs and business owners, Rafiki emphasizes accessible alternatives. The bank’s mobile banking platform and agent network extend service availability beyond traditional branch hours.

The operating hours described represent standard schedules for Rafiki Microfinance Bank branches throughout Kenya. The bank has strategically positioned branches in areas with high concentrations of small businesses, market centers, and communities that benefit most from microfinance services. This geographic focus ensures that banking services reach populations that need them most.

Rafiki Microfinance Bank observes all Kenyan public holidays, with branches typically closed on these designated days. Major holidays include New Year’s Day, Good Friday, Easter Monday, Labour Day, Madaraka Day, Idd-ul-Fitr, Mashujaa Day, Jamhuri Day, Christmas Day, and Boxing Day. Customers should plan accordingly when these holidays fall adjacent to weekends.

Given Rafiki’s focus on microfinance, many customers require consultations about small business loans, group lending products, and savings programs. The extended hours accommodate these important discussions, but customers with complex needs should still plan to arrive with adequate time before closing. Loan applications and financial planning sessions can take thirty minutes to an hour, while simple transactions process more quickly.

Rafiki Microfinance Bank has embraced digital technology to extend its reach beyond physical branches. Mobile banking enables customers to save, borrow, and transact from their phones, which is particularly valuable for customers in areas without nearby branches. The bank’s agent network further extends service access, allowing customers to conduct transactions at local shops and businesses in their communities.

The bank’s microfinance products include individual and group loans, business development support, savings accounts, and financial literacy training. This comprehensive approach helps customers not just access financial services but also build financial management skills and grow their businesses sustainably.

To confirm operating hours for your nearest Rafiki Microfinance Bank branch or to locate branches and agents in your area, customers can visit the bank’s official website, call customer service, or contact their preferred branch directly.