1. Head Office Branch
Guaranty Trust Bank (Kenya) Limited (GTBank Kenya) is a commercial bank licensed by the Central Bank of Kenya, offering a wide range of banking services including corporate, retail, and SME banking, with a focus on innovative digital solutions and customer-centric services.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Sky Park Plaza, Plot No. 283, Woodvale Grove, Westlands, P.O. Box 20613-00200, Nairobi, Kenya | Phone: +254 20 3284000, +254 719 074000 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
2. Mombasa Branch
Guaranty Trust Bank (Kenya) Limited provides comprehensive banking services, leveraging advanced technology to deliver seamless financial solutions for individuals and businesses in Mombasa and surrounding areas.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| GTBank House, Moi Avenue, P.O. Box 80319-80100, Mombasa, Kenya | Phone: +254 41 2227504, +254 719 074001 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
3. Diani Branch
GTBank Kenya offers tailored banking products, including savings accounts, loans, and digital banking services, to meet the needs of clients in the coastal region of Diani.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Bahari Centre, Diani Beach Road, Ukunda, P.O. Box 5633-80401, Diani, Kenya | Phone: +254 40 3202567, +254 719 074002 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
4. Eldoret Branch
Guaranty Trust Bank (Kenya) Limited supports businesses and individuals in Eldoret with innovative financial solutions, including trade finance, personal loans, and internet banking services.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Zion Mall, Uganda Road, P.O. Box 2560-30100, Eldoret, Kenya | Phone: +254 53 2061050, +254 719 074003 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
5. Nakuru Branch
GTBank Kenya provides a range of banking services in Nakuru, focusing on customer satisfaction through efficient service delivery and accessible financial products for both retail and corporate clients.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Giddo Plaza, George Morara Avenue, P.O. Box 13350-20100, Nakuru, Kenya | Phone: +254 51 2216717, +254 719 074004 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
6. Nyali Branch
Guaranty Trust Bank (Kenya) Limited serves the Nyali community with a variety of banking services, including savings accounts, business loans, and mobile banking, tailored to meet local needs.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Nyali Centre, Links Road, P.O. Box 80319-80100, Mombasa, Kenya | Phone: +254 41 2314666, +254 719 074005 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
7. Industrial Area Branch
GTBank Kenya supports businesses in Nairobi’s Industrial Area with specialized financial services, including trade finance and corporate banking, to drive economic growth in the region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Enterprise Road, Opposite Tuskys HQ, P.O. Box 20613-00200, Nairobi, Kenya | Phone: +254 20 553739, +254 719 074006 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
8. Parklands Branch
Guaranty Trust Bank (Kenya) Limited offers personalized banking services in Parklands, catering to both individual and corporate clients with a focus on convenience and innovation.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Mediplaza, 3rd Parklands Avenue, P.O. Box 20613-00200, Nairobi, Kenya | Phone: +254 20 3748376, +254 719 074007 Email: kenya.customercare@gtbank.com | GTBIKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
Overview of GTBank Kenya’s Services
Guaranty Trust Bank (Kenya) Limited, a subsidiary of the Guaranty Trust Bank Group, operates as a fully licensed commercial bank under the Central Bank of Kenya. Established in Kenya through the acquisition of Fina Bank in 2013, GTBank has grown to become a key player in the Kenyan banking sector, known for its innovative approach to financial services. The bank offers a wide range of products, including personal and business accounts, loans, trade finance, and digital banking platforms like GTWorld, which enables seamless online and mobile banking. Its commitment to customer-centric services has positioned it as a trusted financial institution across urban and coastal regions of Kenya.
The bank’s branch network is strategically located to serve diverse markets, from the bustling commercial hub of Nairobi to the tourist-centric coastal region of Diani. Each branch is equipped to handle retail banking, corporate banking, and SME financing, ensuring accessibility to a broad client base. GTBank’s emphasis on technology is evident in its robust internet banking platform and mobile app, which allow customers to perform transactions, manage accounts, and access financial services remotely. The bank also provides specialized services like foreign exchange, treasury services, and structured financing for businesses, supporting Kenya’s economic growth.
Branch Network and Accessibility
GTBank Kenya’s branch network is designed to ensure accessibility across key urban and economic centers. The Head Office in Westlands, Nairobi, serves as the central hub for corporate and retail banking operations, while branches like Mombasa and Nyali cater to the coastal region’s commercial and tourism-driven economy. The Eldoret and Nakuru branches target the Rift Valley’s agricultural and business communities, providing tailored financial solutions to support agribusiness and trade. The Diani branch serves the growing tourism sector, offering services to both residents and visitors. Industrial Area and Parklands branches focus on supporting Nairobi’s industrial and affluent residential communities, respectively.
Each branch maintains consistent operating hours, typically from 8:30 AM to 4:00 PM on weekdays, with Saturday hours from 9:00 AM to 12:00 PM, ensuring accessibility for working professionals and businesses. The uniform swift code (GTBIKENA) across all branches facilitates seamless international transactions, making GTBank a reliable partner for businesses engaged in cross-border trade. Contact details, including dedicated phone lines and a centralized email, ensure customers can easily reach out for support.
Financial Products and Services
GTBank Kenya offers a comprehensive suite of financial products tailored to meet the needs of its diverse clientele. For individuals, the bank provides savings accounts, current accounts, and personal loans with competitive interest rates. Its SME banking services include business loans, overdrafts, and trade finance solutions designed to support small and medium enterprises. Corporate clients benefit from structured financing, treasury services, and asset financing, which are critical for large-scale projects in manufacturing, real estate, and infrastructure.
The bank’s digital platforms, such as GTWorld and internet banking, allow customers to perform transactions, pay bills, and manage investments conveniently. GTBank also offers specialized products like the GTMax Account for high-net-worth individuals and the GTBusiness Account for SMEs, which come with enhanced benefits like higher transaction limits and dedicated relationship managers. These products are supported across all branches, ensuring uniformity in service delivery.
Commitment to Innovation and Customer Service
GTBank Kenya distinguishes itself through its focus on innovation and customer satisfaction. The bank has invested heavily in digital infrastructure, enabling customers to access services through mobile apps, USSD codes, and online platforms. Its ATMs and POS terminals are widely available across branches, providing 24/7 access to cash withdrawals and payments. The bank’s customer service is centralized through a dedicated email (kenya.customercare@gtbank.com) and branch-specific phone lines, ensuring prompt resolution of queries.
GTBank’s commitment to financial inclusion is evident in its outreach to underserved regions like Diani and Eldoret, where it supports local economies through accessible banking services. The bank also engages in corporate social responsibility initiatives, including financial literacy programs and community development projects, aligning with Kenya’s Vision 2030 goals.
Strategic Importance of Branch Locations
The strategic placement of GTBank’s branches reflects its focus on serving key economic hubs. Nairobi’s Head Office, Industrial Area, and Parklands branches cater to the capital’s diverse business and residential communities, while Mombasa and Nyali branches support the coastal region’s trade and tourism sectors. The Eldoret and Nakuru branches are critical for the Rift Valley’s agricultural economy, providing financing for farmers and agribusinesses. The Diani branch targets the growing tourism market, offering services tailored to hospitality businesses and visitors.
This network ensures GTBank Kenya remains a vital player in Kenya’s financial sector, supporting economic development through accessible, innovative, and reliable banking services. The bank’s consistent swift code and standardized operating hours across branches enhance its efficiency in handling both domestic and international transactions, making it a preferred choice for businesses and individuals alike.
