1. Ecobank Kenya Head Office
Ecobank Kenya Limited, a subsidiary of Ecobank Transnational Incorporated (ETI), is a pan-African bank that entered the Kenyan market in 2008 by acquiring a 75% stake in EABS Bank, now fully owned by ETI. It provides retail, SME, and corporate banking services across Kenya.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Ushuru Plaza, Muthangari Drive, P.O. Box 49584-00100, Nairobi, Kenya | Phone: +254 202 249634, +254 719 098000 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
2. Ecobank Towers Branch
Ecobank Kenya Limited, part of the Ecobank Transnational Incorporated network, operates as a key commercial bank in Kenya, offering tailored financial solutions for individuals and businesses since its entry in 2008.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Ground Floor, Ecobank Towers, Muindi Mbingu Street, Nairobi, Kenya | Phone: +254 20 2883000 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
3. Westlands Branch
Ecobank Kenya Limited, a member of the pan-African Ecobank Group, provides innovative banking services, including digital platforms and financial advisory, to support clients in Nairobi’s bustling Westlands area.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| The Mall, Westlands Road, Nairobi, Kenya | Phone: +254 20 4443621 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
4. Moi Avenue Branch
Ecobank Kenya Limited, a fully owned subsidiary of Ecobank Transnational, offers a wide range of banking services, including personal and corporate banking, in the heart of Nairobi’s central business district.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Pan African House, Moi Avenue, Nairobi, Kenya | Phone: +254 20 2229714 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
5. Thika Branch
Ecobank Kenya Limited, part of the Ecobank Group with operations in 36 African countries, supports SMEs and individuals in Thika with accessible banking and digital solutions.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Kenyatta Highway, Thika, Kenya | Phone: +254 67 22254 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
6. Mombasa Branch
Ecobank Kenya Limited, a key player in Kenya’s banking sector since 2008, provides comprehensive financial services to clients in Mombasa, supporting coastal trade and commerce.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Digo Road, Mombasa, Kenya | Phone: +254 41 2313491 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
7. Nakuru Branch
Ecobank Kenya Limited, under the Ecobank Transnational umbrella, delivers banking solutions in Nakuru, catering to businesses and individuals in the Rift Valley region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Kenyatta Avenue, Nakuru, Kenya | Phone: +254 51 2213567 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
8. Eldoret Branch
Ecobank Kenya Limited, a subsidiary of Ecobank Transnational, offers financial services in Eldoret, supporting agricultural and commercial activities in the region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Uganda Road, Eldoret, Kenya | Phone: +254 53 2061045 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
9. Kisumu Branch
Ecobank Kenya Limited, part of the pan-African Ecobank network, provides banking services in Kisumu, facilitating trade and financial inclusion in the Lake Victoria region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Oginga Odinga Road, Kisumu, Kenya | Phone: +254 57 2021291 Email: info@ecobank.com | ECOCKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 9:00 AM–1:00 PM Sunday: Closed |
Overview of Ecobank Kenya’s Operations
Ecobank Kenya Limited, established in 2008 through the acquisition of EABS Bank, has grown to become one of Kenya’s 42 licensed commercial banks. As a subsidiary of Ecobank Transnational Incorporated (ETI), headquartered in Lomé, Togo, it operates in 36 African countries with over 1,300 branches, making it a significant player in the continent’s banking sector. In Kenya, Ecobank maintains a robust network of over 23 branches, serving urban and rural regions with a focus on personal, SME, and corporate banking. Its services include savings and current accounts, loans, credit facilities, and digital banking through the Ecobank Mobile App and internet banking platforms, ensuring accessibility and convenience for clients.
The bank’s branch network is designed to cater to diverse customer segments, including Classic, Advantage, and Premier clients, with tailored experiences such as dedicated touchscreen spaces and special lounges for premium customers. Ecobank also emphasizes financial inclusion through agency banking, allowing communities to access services via approved agents. Despite a 2016 digital strategy that led to the closure of nine branches, Ecobank has maintained a strong presence in key Kenyan cities like Nairobi, Mombasa, Nakuru, Eldoret, and Kisumu, supporting economic activities ranging from trade to agriculture.
Branch Network and Accessibility
Ecobank’s branches in Kenya are strategically located to serve both urban centers and regional hubs. Nairobi, as the economic capital, hosts multiple branches, including the Head Office at Ushuru Plaza and the Ecobank Towers Branch on Muindi Mbingu Street, ensuring accessibility for corporate and retail clients. The Westlands and Moi Avenue branches cater to Nairobi’s busy commercial districts, offering services like foreign exchange, trade finance, and investment advisory. Outside Nairobi, branches in Thika, Mombasa, Nakuru, Eldoret, and Kisumu support regional economies by providing financial solutions tailored to local needs, such as agricultural loans in Eldoret and trade financing in Mombasa.
Each branch is equipped with modern facilities, including ATM galleries and internet access points, to facilitate efficient electronic banking. The bank’s commitment to digital transformation is evident in its mobile banking platform, which allows clients to perform transactions remotely. Opening hours across branches are generally consistent, with most operating from 8:30 AM to 4:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays, ensuring accessibility for working professionals and businesses.
SWIFT Code and International Transfers
Ecobank Kenya Limited uses the SWIFT code ECOCKENA for all its branches, facilitating international money transfers and interbank communication. This code, registered with the International Organization for Standardization (ISO), identifies Ecobank Kenya’s branches globally, ensuring seamless processing of cross-border transactions. The Head Office at Ushuru Plaza, listed as Fedha Towers in some SWIFT directories, serves as the central hub for these transactions. Clients are advised to verify the SWIFT code and account details before initiating international transfers to avoid delays or errors, as highlighted by financial platforms like Wise and Xe.
Customer Experience and Services
Ecobank Kenya prioritizes customer experience by tailoring branch interiors to meet diverse needs. Classic customers benefit from accessible teller services, while Advantage and Premier clients enjoy dedicated spaces and lounges for personalized banking. Financial advisors are available in most branches to assist with investment planning and loan applications, catering to SMEs and corporate clients. The bank’s digital offerings, including the Ecobank Mobile App, enable clients to manage accounts, transfer funds, and access credit facilities remotely, aligning with Kenya’s growing demand for digital banking solutions.
Ecobank’s agency banking network further enhances accessibility, particularly in underserved areas, by providing banking access points through approved agents. This initiative supports financial inclusion, enabling rural clients to perform basic transactions without visiting a branch. The bank’s focus on SMEs is evident in its tailored loan products and credit facilities, which support business growth in sectors like trade, agriculture, and manufacturing.
Regional Impact and Strategic Presence
Ecobank Kenya’s branch network plays a critical role in supporting Kenya’s economic development. The Mombasa branch, located on Digo Road, facilitates trade and commerce along the coastal region, a key hub for Kenya’s import-export activities. In Nakuru and Eldoret, branches cater to the agricultural sector, offering loans and advisory services to farmers and agribusinesses. Kisumu’s branch supports trade and fishing communities around Lake Victoria, while Thika’s branch serves the industrial and commercial hub north of Nairobi. This strategic distribution ensures Ecobank addresses regional economic needs while maintaining a strong presence in Kenya’s financial landscape.
The bank’s integration into the pan-African Ecobank network allows it to leverage cross-border expertise, offering clients access to regional and international markets. Its commitment to sustainability and financial inclusion aligns with Kenya’s Vision 2030, particularly in supporting SMEs and rural communities. By combining physical branches with digital platforms, Ecobank Kenya Limited remains a versatile and accessible financial institution for diverse client needs across the country.
