KCB Bank Branches, their Locations and Contacts
Kenya Commercial Bank (KCB) stands as one of East Africa’s most prominent financial institutions, with a rich history spanning over 50 years of banking excellence. KCB Bank has the highest number of branches across East Africa, with over 250 branches and in Kenya we have 192 branches which can be easily located. The bank has established itself as a cornerstone of Kenya’s financial sector, offering comprehensive banking services to individuals, businesses, and institutions across the country.
KCB’s extensive branch network ensures that customers have convenient access to banking services regardless of their location. From bustling urban centers to remote rural areas, the bank maintains a strong presence that facilitates financial inclusion and economic development. Monday – Friday: 8.30 AM – 4.00 PM · Saturdays: 8.30 AM – 12.00 PM · Sundays & Public Holidays – Closed represents the standard operating hours across most branches, though some locations in shopping centers may have extended hours.
The bank’s commitment to customer service is reflected in its multiple communication channels. Contact Centre: +254711087000 +254732187000 +254202287001 · Whatsapp line: +254711087087 · Card Support: +254711087222 These contact options ensure that customers can reach the bank through their preferred communication method, whether for general inquiries, card support, or urgent assistance.
KCB Nairobi Branches
KCB Head Office – Kencom House
As the flagship location of Kenya Commercial Bank, the Head Office branch at Kencom House serves as the central hub for the bank’s operations in Kenya. This strategically located branch in the heart of Nairobi’s Central Business District handles a high volume of transactions and provides comprehensive banking services to corporate clients, government institutions, and individual customers.
| Details | Information |
|---|---|
| Location/Address | Kencom House, Moi Avenue, Nairobi CBD |
| Postal Address | P.O. Box 48400-00100, Nairobi |
| Phone Contacts | +254 711 087000, +254 732 187000, +254 20 2287000 |
| contactcentre@kcb.co.ke | |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Full banking services, Corporate banking, Foreign exchange, Treasury services |
KCB Kipande House Branch
The Kipande House branch represents another key location in Nairobi’s financial district, offering convenient banking services to the numerous businesses and government offices in the area. This branch is particularly popular among civil servants and corporate clients due to its proximity to government buildings.
| Details | Information |
|---|---|
| Location/Address | Kipande House, Mamlaka Road, Nairobi |
| Postal Address | P.O. Box 30238-00100, Nairobi |
| Phone Contacts | +254 711 087000, +254 732 187000 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Personal banking, Business banking, Loans, Account opening |
KCB Sarit Centre Branch
Located in one of Nairobi’s premier shopping destinations, the Sarit Centre branch caters to the banking needs of shoppers, businesses within the mall, and residents of the surrounding Westlands area. This branch often has extended operating hours to accommodate the shopping center’s schedule.
| Details | Information |
|---|---|
| Location/Address | Sarit Centre, Westlands, Nairobi |
| Postal Address | P.O. Box 30011-00100, Nairobi |
| Phone Contacts | +254 711 087000, +254 732 187000 |
| Operating Hours | Monday-Friday: 8:30 AM – 6:00 PM<br>Saturday: 8:30 AM – 4:00 PM<br>Sunday: 10:00 AM – 4:00 PM |
| Services | Retail banking, ATM services, Mobile banking support |
KCB Mombasa Branches
KCB Treasury Square Mombasa
As the premier branch on Kenya’s coast, the Treasury Square branch serves as the regional headquarters for KCB’s coastal operations. Located in the heart of Mombasa’s business district, this branch handles significant volumes of trade finance and foreign exchange transactions due to the port city’s international commerce.
| Details | Information |
|---|---|
| Location/Address | Treasury Square, Moi Avenue, Mombasa |
| Postal Address | P.O. Box 84133-80100, Mombasa |
| Phone Contacts | +254 711 087000, +254 732 187000, +254 41 222001 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Trade finance, Foreign exchange, Shipping finance, Full banking services |
KCB Mvita Branch
The Mvita branch serves the diverse population of Mombasa Island, providing essential banking services to residents, tourists, and small businesses. Its strategic location makes it easily accessible to both locals and visitors to the coastal city.
| Details | Information |
|---|---|
| Location/Address | Mvita Area, Mombasa Island |
| Postal Address | P.O. Box 90213-80100, Mombasa |
| Phone Contacts | +254 711 087000, +254 732 187000 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Personal banking, SME banking, Remittances, ATM services |
KCB Kisumu Branch
KCB Kisumu Main Branch
Serving as the regional hub for Western Kenya, the Kisumu branch plays a crucial role in facilitating banking services for the lakeside city and surrounding counties. The branch supports the region’s agricultural economy and growing commercial sector.
| Details | Information |
|---|---|
| Location/Address | Oginga Odinga Street, Kisumu |
| Postal Address | P.O. Box 1262-40100, Kisumu |
| Phone Contacts | +254 711 087000, +254 732 187000, +254 57 202001 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Agricultural finance, Trade finance, Personal banking, Business banking |
KCB Nakuru Branch
KCB Nakuru Main Branch
Located in the heart of the Rift Valley, the Nakuru branch serves one of Kenya’s most economically vibrant regions. The branch supports both urban businesses and the surrounding agricultural communities, making it a vital financial hub for the area.
| Details | Information |
|---|---|
| Location/Address | Kenyatta Avenue, Nakuru |
| Postal Address | P.O. Box 1401-20100, Nakuru |
| Phone Contacts | +254 711 087000, +254 732 187000, +254 51 221001 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Agricultural loans, Personal banking, Business banking, Forex services |
KCB Eldoret Branch
KCB Eldoret Main Branch
The Eldoret branch serves as a key financial center for the North Rift region, supporting the area’s thriving agricultural sector and growing commercial activities. The branch is particularly important for farmers and agribusinesses in the region.
| Details | Information |
|---|---|
| Location/Address | Uganda Road, Eldoret |
| Postal Address | P.O. Box 1343-30100, Eldoret |
| Phone Contacts | +254 711 087000, +254 732 187000, +254 53 203001 |
| Operating Hours | Monday-Friday: 8:30 AM – 4:00 PM<br>Saturday: 8:30 AM – 12:00 PM<br>Sunday & Holidays: Closed |
| Services | Agricultural finance, Equipment loans, Personal banking, SME banking |
Additional Services and Contact Information
KCB Bank offers various digital banking platforms and customer support services to complement its physical branch network. Whatsapp line: +254711087087 · Card Support: +254711087222 provides customers with convenient ways to access support and services.
The bank’s commitment to accessibility is evident in its comprehensive branch network that spans all 47 counties in Kenya. Each branch is equipped with modern banking technology, including ATMs, point-of-sale systems, and digital banking support to ensure customers receive efficient service regardless of their location.
For customers seeking specific services or branch locations not listed here, KCB maintains an updated branch locator on their website and customer service representatives are available through multiple channels to assist with inquiries. The bank continues to expand its network and upgrade its facilities to meet the evolving needs of Kenya’s dynamic economy.
Whether you’re looking to open a new account, apply for a loan, conduct international transactions, or simply deposit or withdraw funds, KCB’s extensive branch network ensures that quality banking services are never far from reach. The bank’s combination of traditional branch banking and modern digital services positions it as a comprehensive financial partner for individuals and businesses across Kenya.