Access Bank (Kenya) PLC, Branches, Locations and Contacts

1. Head Office Branch (Westlands, Nairobi)

Access Bank (Kenya) PLC, formerly known as Transnational Bank Kenya PLC, is a leading commercial bank in Kenya licensed and regulated by the Central Bank of Kenya. The bank provides comprehensive banking services including corporate banking, retail banking, and digital financial solutions to individuals and businesses across Kenya.

2. Mombasa Branch

Access Bank (Kenya) PLC Mombasa branch serves the coastal region, providing banking services to individuals, SMEs, and corporate clients in Mombasa and the surrounding areas. The branch offers full banking services including foreign exchange, trade finance, and investment banking solutions.

3. Eldoret Branch

The Eldoret branch serves the North Rift region of Kenya, catering to the agricultural and commercial activities prevalent in the area. The branch provides specialized services including agricultural financing, trade finance, and business banking solutions to support local economic activities.

4. Digital Banking Services

Access Bank (Kenya) PLC offers comprehensive digital banking services accessible 24/7 through multiple channels. The bank’s digital platform provides convenient banking solutions including mobile banking, internet banking, and USSD banking services for customers who prefer remote banking.

5. ATM Network Services

Access Bank (Kenya) PLC operates an extensive ATM network across Kenya, providing 24/7 access to basic banking services. The ATMs are strategically located in shopping centers, business districts, and residential areas for maximum customer convenience.

6. Corporate Banking Center

The Corporate Banking Center provides specialized financial services to large corporations, government institutions, and high-net-worth individuals. The center offers tailored banking solutions including project financing, trade finance, treasury services, and investment banking.

7. Small and Medium Enterprise (SME) Banking Center

The SME Banking Center focuses on providing financial solutions tailored to small and medium enterprises. Services include business loans, trade finance, working capital solutions, and cash management services designed to support business growth and expansion.

8. Retail Banking Services Center

The Retail Banking Services Center caters to individual customers, providing personal banking solutions including savings accounts, current accounts, personal loans, mortgages, and investment products. The center focuses on delivering personalized banking experiences to retail customers.

9. Treasury and Foreign Exchange Services

The Treasury and Foreign Exchange Services center provides comprehensive foreign exchange services, money market operations, and treasury solutions. The center serves both individual and corporate clients requiring foreign currency transactions and international money transfers.

10. Customer Service Center

The Customer Service Center provides comprehensive support to all Access Bank customers, handling inquiries, complaints, and providing general banking assistance. The center operates through multiple channels including phone, email, and walk-in services.

11. Islamic Banking Services

Access Bank (Kenya) PLC offers Sharia-compliant banking services through its Islamic Banking window. These services cater to customers seeking banking solutions that comply with Islamic principles, including Murabaha financing, Musharaka partnerships, and Sharia-compliant investment products.

12. Trade Finance and Documentary Credit Services

The Trade Finance center specializes in international trade transactions, providing letters of credit, guarantees, export financing, and import financing solutions. The center supports businesses engaged in international trade with comprehensive trade finance products and services.