Diamond Trust Bank (DTB) Opening & Closing Hours

Diamond Trust Bank, commonly known as DTB, is a prominent regional bank with a significant presence in Kenya and across East Africa. Founded in 1945, the bank has grown to become one of the leading financial institutions in the region, offering comprehensive banking solutions to individuals, businesses, and corporate clients.

DTB branches operate on a consistent weekday schedule, opening at 8:30 AM and closing at 4:00 PM from Monday through Friday. The early 8:30 AM opening time provides customers with the advantage of conducting banking transactions before the typical 9:00 AM business day begins. This is particularly beneficial for business owners who need to make deposits or handle banking matters before opening their shops or offices.

The seven-and-a-half-hour weekday banking window ensures customers have ample time to access the full range of DTB’s services. Whether you’re opening a new savings account, applying for a personal loan, seeking financial advice, conducting international wire transfers, or simply performing routine transactions, the consistent hours make it easier to plan your visits without worrying about schedule variations throughout the week.

Understanding that many customers work traditional business hours and cannot easily visit branches during the week, DTB operates on Saturday mornings. Most branches open at 9:00 AM on Saturdays and remain operational until noon. This three-hour Saturday window provides valuable access to banking services for customers who need to conduct business over the weekend, though some specialized services may have restricted availability during these hours.

DTB branches are closed on Sundays throughout Kenya. This closure period allows the bank to perform essential system maintenance, security updates, and gives employees necessary rest time. However, customers are not without banking options on Sundays. DTB’s extensive ATM network continues operating around the clock, providing cash withdrawal, balance inquiry, and mini-statement services. Additionally, the bank’s digital platforms remain accessible for online banking needs.

The hours outlined represent standard operating times for most DTB branches across Kenya. However, some variations may exist based on location and branch type. Branches located within shopping centers, supermarkets, or commercial complexes may adjust their schedules to match the host facility’s operating hours. Specialized branches offering services like Premier Banking or Business Banking may also maintain different hours to better serve their clientele.

DTB observes all Kenyan public holidays, with branches typically closed on these days. These holidays include New Year’s Day, Good Friday, Easter Monday, Labour Day, Madaraka Day, Idd-ul-Fitr, Mashujaa Day, Jamhuri Day, Christmas Day, and Boxing Day. Customers should confirm branch availability before planning visits during holiday periods or festive seasons.

For optimal service, particularly for complex transactions, customers should arrive at least thirty to forty minutes before closing time. Services such as opening accounts, loan applications, foreign currency exchanges, and addressing account issues require more extensive staff assistance and processing time. Routine transactions like deposits, withdrawals, and transfers can typically be handled more quickly.

DTB has embraced digital transformation with robust online and mobile banking platforms. The DTB Mobile app allows customers to transfer money, pay bills, buy airtime, check balances, and access various other services from their smartphones. Internet banking provides similar functionality for customers who prefer desktop access. These digital channels operate continuously, providing convenient alternatives to branch visits.

To verify specific branch hours or locate your nearest DTB branch, visit the bank’s official website, use the branch locator feature, contact customer care, or call your preferred branch directly.