I&M Bank Opening & Closing Hours

I&M Bank is a leading commercial bank in Kenya with a growing presence across East Africa. Known for its customer-centric approach and innovative banking solutions, I&M serves a diverse clientele ranging from individual savers to large corporate entities, providing tailored financial products and services.

Throughout the business week, I&M Bank branches maintain uniform operating hours, opening at 9:00 AM and closing at 4:00 PM from Monday through Friday. This seven-hour daily schedule provides customers with consistent access to comprehensive banking services during standard business hours. The predictable timing allows customers to plan their branch visits around their work schedules and personal commitments.

The 9:00 AM opening time aligns with the start of the typical business day, making it convenient for customers to handle banking needs after dropping children at school or before beginning their workday. The 4:00 PM closing time provides reasonable afternoon access while ensuring bank staff can complete end-of-day reconciliations and administrative tasks efficiently.

Recognizing that weekday visits may be challenging for working professionals, I&M Bank operates select branches on Saturday mornings. These Saturday hours typically run from 9:00 AM until 1:00 PM, offering a four-hour window for weekend banking. This extended Saturday service compared to some other banks provides additional flexibility for customers who need more time for their banking transactions on weekends.

I&M Bank branches remain closed on Sundays across all locations. This closure allows for necessary system maintenance, staff rest, and operational preparations for the coming week. However, customers maintain access to banking services through I&M’s ATM network, which operates continuously, and through the bank’s digital banking platforms that provide around-the-clock functionality.

The operating hours described represent standard schedules for most I&M Bank branches in Kenya. However, variations may exist depending on specific branch locations and types. Branches situated in major shopping malls, commercial centers, or high-traffic business districts might adjust their hours to better serve local customer needs. Premium banking centers may also maintain different schedules tailored to their specialized clientele.

I&M Bank observes all official Kenyan public holidays, during which branches typically close. These holidays include New Year’s Day, Good Friday, Easter Monday, Labour Day, Madaraka Day, Idd-ul-Fitr, Mashujaa Day, Jamhuri Day, Christmas Day, and Boxing Day. During festive periods, some branches may operate on modified schedules, so customers should verify availability before planning visits.

For transactions requiring substantial time and detailed attention, customers should arrive well before closing hours. Complex services such as mortgage consultations, business loan applications, investment planning sessions, and account restructuring typically require thirty minutes to an hour or more. Routine transactions like deposits, withdrawals, and fund transfers can usually be completed more expeditiously.

I&M Bank has invested heavily in digital innovation to provide customers with convenient alternatives to branch banking. The I&M Mobile app delivers comprehensive banking services, enabling customers to transfer funds, pay bills, purchase airtime, check balances, and access loan facilities from their smartphones. The I&M Online banking platform offers similar capabilities for desktop users, with additional features for detailed account management and reporting.

To confirm the specific operating hours of your nearest I&M Bank branch or to locate additional branches in your area, customers can visit the bank’s official website, utilize the online branch locator tool, call the customer service center, or contact their preferred branch directly for accurate information.