Diamond Trust Bank Kenya Limited Branches, Locations and Contacts
1. DTB Head Office
Diamond Trust Bank Kenya Limited (DTB) is a leading commercial bank in Kenya, offering a wide range of banking services including retail, corporate, and digital banking solutions to individuals and businesses.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| DTB Centre, Mombasa Road, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 2849000, +254 719 031888 Email: contactcentre@dtbk.dtbafrica.com | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
2. Nation Centre Branch
Diamond Trust Bank Kenya Limited (DTB) provides comprehensive banking services, focusing on accessibility and customer-centric financial solutions across Kenya.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Nation Centre, Kimathi Street, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 3299000, +254 719 031001 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
3. Parklands Branch
Diamond Trust Bank Kenya Limited (DTB) offers tailored financial products, including loans, savings accounts, and trade finance, to support personal and business growth.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Medi Plaza, 3rd Parklands Avenue, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 3748732, +254 719 031002 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
4. Westgate Branch
Diamond Trust Bank Kenya Limited (DTB) is committed to delivering innovative banking solutions, with a focus on convenience and digital banking services.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Westgate Mall, Mwanzi Road, Westlands, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 4449136, +254 719 031003 | DTKEKENA | Monday–Friday: 9:00 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
5. Village Market Branch
Diamond Trust Bank Kenya Limited (DTB) supports customers with a range of financial services, emphasizing accessibility and customer satisfaction.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Village Market, Limuru Road, Gigiri, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 7121040, +254 719 031004 | DTKEKENA | Monday–Friday: 9:00 AM–4:00 PM Saturday: 9:00 AM–12:00 PM Sunday: Closed |
6. Prestige Branch
Diamond Trust Bank Kenya Limited (DTB) provides premium banking services, catering to high-net-worth individuals and businesses with specialized financial solutions.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Prestige Plaza, Ngong Road, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 3878937, +254 719 031005 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
7. Mombasa Branch
Diamond Trust Bank Kenya Limited (DTB) offers a wide array of banking services, including trade finance and SME support, to clients in the coastal region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Diamond Trust House, Moi Avenue, P.O. Box 86992-80100, Mombasa, Kenya | Phone: +254 41 2222920, +254 719 031006 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
8. Diani Branch
Diamond Trust Bank Kenya Limited (DTB) delivers accessible banking solutions, focusing on retail and business banking in the South Coast region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Bahari Centre, Diani Beach Road, P.O. Box 5456-80401, Diani, Kenya | Phone: +254 40 3202633, +254 719 031007 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
9. Nakuru Branch
Diamond Trust Bank Kenya Limited (DTB) provides comprehensive financial services, supporting economic growth in the Rift Valley region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Giddo Plaza, George Morara Avenue, P.O. Box 134-20100, Nakuru, Kenya | Phone: +254 51 2216450, +254 719 031008 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
10. Eldoret Branch
Diamond Trust Bank Kenya Limited (DTB) offers a range of banking products, including loans and savings accounts, to support clients in Western Kenya.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Zion Mall, Uganda Road, P.O. Box 3703-30100, Eldoret, Kenya | Phone: +254 53 2061027, +254 719 031009 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
11. Kisumu Branch
Diamond Trust Bank Kenya Limited (DTB) provides financial solutions, including digital banking and trade finance, to customers in the Lake Victoria region.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Tuff Foam Mall, Jomo Kenyatta Avenue, P.O. Box 1947-40100, Kisumu, Kenya | Phone: +254 57 2021174, +254 719 031010 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
12. Thika Branch
Diamond Trust Bank Kenya Limited (DTB) supports businesses and individuals with tailored financial services in the industrial hub of Thika.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Thika Arcade, Kenyatta Highway, P.O. Box 1898-01000, Thika, Kenya | Phone: +254 67 2220243, +254 719 031011 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
13. Nyali Branch
Diamond Trust Bank Kenya Limited (DTB) offers banking services, including retail and corporate banking, to clients in the Nyali area of Mombasa.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Nyali Centre, Links Road, P.O. Box 34262-80118, Mombasa, Kenya | Phone: +254 41 4471478, +254 719 031012 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
14. Kitengela Branch
Diamond Trust Bank Kenya Limited (DTB) provides accessible banking solutions, focusing on retail and SME financing in the fast-growing Kitengela area.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Enkare Plaza, Namanga Road, P.O. Box 617-00204, Kitengela, Kenya | Phone: +254 45 2000400, +254 719 031013 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
15. Upper Hill Branch
Diamond Trust Bank Kenya Limited (DTB) offers premium banking services to corporate and individual clients in Nairobi’s Upper Hill business district.
| Location/Address | Contacts | Swift Code | Opening/Closing Hours |
|---|---|---|---|
| Mara Road, Upper Hill, P.O. Box 61711-00200, Nairobi, Kenya | Phone: +254 20 2719336, +254 719 031014 | DTKEKENA | Monday–Friday: 8:30 AM–4:00 PM Saturday: 8:30 AM–12:00 PM Sunday: Closed |
Overview of DTB’s Services
Diamond Trust Bank Kenya Limited (DTB) operates an extensive network of branches across Kenya, ensuring accessibility to its diverse financial products. These include personal and business accounts, loans, trade finance, and digital banking solutions like mobile and internet banking. DTB’s focus on customer-centric services has positioned it as a key player in Kenya’s banking sector, supporting economic growth through SME financing, corporate banking, and retail services.
Branch Network and Accessibility
DTB’s branch network spans major urban centers like Nairobi, Mombasa, Nakuru, Eldoret, Kisumu, and Thika, as well as growing towns like Kitengela and Diani. This strategic presence ensures that customers across different regions have access to banking services. The bank’s branches are typically located in commercial hubs, malls, and business districts, making them convenient for both individual and corporate clients. For example, the Westgate and Village Market branches cater to Nairobi’s affluent neighborhoods, while the Thika and Kitengela branches serve industrial and peri-urban areas.
Digital Banking Integration
DTB has invested heavily in digital banking to complement its physical branch network. Customers can access services like fund transfers, bill payments, and loan applications through DTB’s mobile app and internet banking platform. This digital focus enhances convenience, particularly for clients who prefer remote banking. The bank’s contact centre (+254 719 031888) provides 24/7 support, ensuring customers can resolve queries outside regular branch hours.
Financial Inclusion and SME Support
DTB is committed to financial inclusion, particularly through its SME banking solutions. Products like business loans, trade finance, and overdraft facilities are designed to support small and medium enterprises, which are critical to Kenya’s economy. Branches like Kitengela and Thika, located in areas with significant SME activity, play a vital role in providing accessible credit and financial advisory services to entrepreneurs.
Operational Consistency
DTB branches maintain consistent operating hours, typically from 8:30 AM to 4:00 PM on weekdays and 8:30 AM to 12:00 PM on Saturdays, with slight variations for mall-based branches like Westgate and Village Market, which open at 9:00 AM. All branches are closed on Sundays, aligning with standard banking practices in Kenya. The uniform swift code (DTKEKENA) across all branches facilitates seamless international transactions.
Customer Support and Accessibility
Each DTB branch is equipped with dedicated phone lines and email support, ensuring customers can reach out for assistance. The bank’s centralized contact centre and email (contactcentre@dtbk.dtbafrica.com) provide additional support for issues that cannot be resolved at the branch level. This multi-channel approach enhances customer experience and ensures timely resolution of queries.
